Signature Flight Support Customer Service Representative in BALTIMORE, Maryland

We Service Private Jets!

Training Provided!

Are you interested in the aviation industry; and do you have experience or interest with customer service? Are you a student seeking a job to compliment your schedule, or starting a career in aviation? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. We invite you to become a member of the worldwide Signature Flight Support team.

Expectations: * Delivering a proactive, personalized service experience to Private and Corporate Aviation clientele. * Arranging services including hotel, catering, and ground transportation. * Coordinating aircraft services, such as fuel and hangar storage. * Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication. * Educating customers on available services, promotions and programs. * Processing customer invoices. * Answering customer questions and resolving issues as necessary.

  • We are looking for team members with a High School Diploma or General Education Degree (GED).
  • Excellent interpersonal, verbal, and written communication skills.
  • Proficient computer skills.
  • Must possess a valid state Driver's License.
  • Previous customer service experience preferred.
  • Previous FBO experience a plus. An Equal Opportunity Employer M/F/Disability/Vet

Title: Customer Service Representative

Location: Maryland-BALTIMORE-Baltimore/Washington International Thurgood Marshall Airport

Requisition ID: 29986