Penn National Gaming Server in Charles Town, West Virginia
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet – make eye contact and smile, 5 feet – greet and speak to guest. Provides personalized service and uses guest’s name at least twice during all interactions. Greets each guest entering restaurant
Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities
Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards
Resolves service issues according to the service recovery toolbox.
Knows and promotes current casino events and programs and can give guests directions to all casino areas
Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
To be successful in this position it will require the following skill set
High school diploma or GED
Prior customer service in a fast paced environment preferred
Previous cashiering experience in a high volume restaurant preferred
Read, write, speak and understand English
Excellent customer service/communication skills
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must meet professional appearance standards as prescribed by company policy
Must be physically mobile with reasonable accommodations
Must be able to respond to visual and aural cues
Able to work at a fast pace in an often crowded/noisy environment
Must be able to accurately and quickly process all cash transactions
Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs)
Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, credit cards), bend, stoop and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areas
Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
Able to work in constricting areas
Able to tolerate second-hand smoke, noise, bright lights
Must be able to maintain a neat and professional appearance and uphold the company appearance standards
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2018-46782
Casino Property Hollywood Casino at CharlesTown
Position Type Regular Part-Time